Frequently Asked Questions

Absolutely. Since 1998, we have maintained a strict standard for safety. Every single wick we use is 100% lead-free, ensuring a clean, non-toxic burn for you and your family.

OOCC candles are thoughtfully designed with built-in safety features, including wick safety tabs and a patented wick straightener. We also perform ongoing, rigorous testing as part of our comprehensive quality and safety process.

Our signature candles are crafted from a premium Soy-Paraffin blend. This specific combination allows for the clean-burning benefits of soy while providing the industry-leading scent throw and vibrant colors that Our Own Candle Company is known for.

We are proud to say that every single candle is poured right here in the USA. We believe in American craftsmanship and maintaining total control over our quality from start to finish.

Our famous Classic Mason Jars are engineered for longevity, providing up to 100 hours of rich fragrance. Our Mini Masons offer a compact option that burns for up to 30 hours.

Always trim your wick to 1/4 inch before every single lighting. A properly trimmed wick helps the candle burn evenly, prevents the flame from becoming too large, and stops soot/smoking.

On the very first burn, always allow the wax pool to melt all the way to the outer edges of the glass jar. This "sets the memory" of the wax and ensures a smooth, flat burn for the entire life of your candle.

A candle should be burned for no more than 3 hours at a time. Long burn sessions can lead to excessive heat buildup, especially as the wax level gets lower in the jar.

Always burn candles on a stable, flat, heat-resistant surface. Avoid placing candles directly on delicate surfaces, uneven surfaces, glass tables, fabric, or anything that could be affected by heat.

Keep candles away from drafts, fans, vents, open windows, and heavy foot traffic. Uneven airflow can cause uneven burning, flickering, excess heat, or wick movement. Never leave a burning candle unattended and keep them far away from children, pets, curtains, paper, decorations, and anything flammable.

Avoid sudden temperature changes, as glass can become stressed when it moves quickly from hot to cold or cold to hot. A hot candle jar should never be placed on a cold surface, exposed to cold air, or handled with anything wet or cold.

If the glass breaks, stop using the candle immediately. Allow the wax and glass to cool completely before cleanup, and use care when handling any broken pieces.

Under normal circumstances: You should discontinue burning a candle when there is approximately 1/2 inch of wax remaining at the bottom of the jar. This prevents the glass from overheating and protects the surface below.

If you experience problems: Stop using the candle immediately if the jar becomes cracked or chipped, gets unusually hot, smokes heavily, flickers excessively, or is burning unevenly. Extinguish the flame and allow the candle to cool completely before handling.

If you experience an issue or have a concern regarding the performance of your candle, please contact us right away. When reaching out, please include photos of the candle, the label, the wax, and the glass if available. Photos help our team review the concern accurately and assist you with a replacement or resolution quickly.

We move fast. Orders are usually shipped within one business day. Any orders placed over the weekend will ship out first thing on Monday. The only rare exception is if we are temporarily out of stock on an item; if this happens, we will contact you immediately to see if you prefer to wait or select an alternate favorite.

We keep our rates straightforward and affordable. We offer complimentary shipping on all orders over $60. For domestic orders under $60 or less, we charge a simple, flat rate of just $8.

We ship via UPS or USPS depending on the size of your order and your location. Our goal is to get your candles to you as fast as safely possible. Depending on where you live, next-day delivery is possible, and even across-the-country transit usually arrives within just a few days.

We stand behind our pour. We will replace any defective candle, or any item damaged in transit, completely free of charge. We simply ask that you keep the damaged candle inside its original box; we will issue a call tag to bring it back to our facility, and immediately dispatch a brand-new one to your doorstep.

If you experience an issue or have a concern regarding the performance of your candle, please contact us right away. When reaching out, please include photos of the candle, the label, the wax, and the glass if available. Photos help our team review the concern accurately and assist you with a replacement or resolution quickly.

Yes. If you are unhappy with a scent but there is nothing physically wrong with the candle, we will gladly replace it. You will just be responsible for shipping the unused portion of the candle back to us. Once received, we will happily issue your replacement scent and pay the shipping costs to deliver it back to you.

Absolutely. We love partnering with boutique owners and major retailers across the country. We offer a dedicated wholesale platform packed with options to keep your store shelves full. You can explore bulk pricing and open an account directly at ourowncandlewholesale.com.