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Terms & Conditions
By accessing, browsing and/or using the web site, Ourowncandlecompany.com, you acknowledge that you have read, understand and agree to be bound by these terms and conditions; including our Pre-order, Return and Exchange Policies, and you agree to comply with our terms, policies and all applicable laws and regulations.
Use Content
You will have no rights to use of content of any material, images, text or images found on Ourowncandlecompany.com. No right, title or interest in any downloaded materials or software is transferred to you as a result of any such downloading or copying. You may not reproduce, publish, transmit, distribute, display, modify, create derivative works from, sell or participate in any sale of or exploit in any way, in whole or in part, any of the contents or the Site.
Product Descriptions
Our Own Candle Company, Inc. and Ourowncandlecompany.com attempt to be as accurate as possible. However, Ourowncandlecompany.com and Our Own Candle Company, Inc do not warrant that product descriptions or other content of this site are accurate, complete, reliable, current, or error-free. If a product offered by Ourowncandlecompany.com itself is not as described, your sole remedy is to return it in unused condition. Occasionally there may be information on our Site that contains typographical errors, inaccuracies, or omissions that may relate to product descriptions, pricing, and availability. We reserve the right to correct any errors, inaccuracies or omissions and to change or update information at any time without prior notice (including after you have submitted your order).
Minors and Family Members
Ourowncandlecompany.com does not knowingly market to or knowingly solicit information from minors. Minors are ineligible to use our services, and we do not want minors to submit any personal information to us. If you are a minor, you can use this service only under the supervision of your parents or guardians. If a minor makes a purchase with their parent’s credit card without authorization, Ourowncandlecompany.com is not responsible for any refunds or returns. If a family member makes a purchase without the credit card holder's authorization, Ourowncandlecompany.com is not responsible for any refunds or returns. The cardholder will have to dispute the charge with the family member who placed the order.
Copyright and Intellectual Property
All materials, including images, illustrations, designs, icons, photographs, and written and other materials that are part of this Site (collectively, the “Contents”) are copyrights, trademarks, trade dress and/or other intellectual property owned, controlled or licensed by Our Own Candle Company, Inc., or, as otherwise noted, are the intellectual property of Ourowncandlecompany.com and Our Own Candle Company, Inc. vendors and or suppliers. The Site as a whole is protected by copyright and trade dress, all worldwide rights, titles and interests in and to which are owned by Ourowncandlecompany.com and Our Own Candle Company, Inc mark and other marks appearing at this Site are the trademarks of Ourowncandlecompany.com and Our Own Candle Company, Inc. its vendors and or suppliers.
Applicable Law
By visiting Ourowncandlecompany.com, you agree that the laws of the state of New York, without regard to principles of conflict of laws, will govern these Conditions of Use and any dispute of any sort that might arise between you and Ourowncandlecompany.com
Disclaimer
Ourowncandlecompany.com provides the materials on this site “as is” without warranties of any kind, either express or implied, including without limitation, warranties of title, implied warranties of merchantability, fitness for a particular purpose or non-infringement of intellectual property. Ourowncandlecompany.com may modify the Content at any time without notice to you. We are not responsible for any damage to your computer, software, modem, telephone or other property resulting from your use of our Site. You further acknowledge that Ourowncandlecompany.com shall not be liable for any damages or any kind related to your use of this site.
Changes in Terms of Service
Ourowncandlecompany.com reserves the right to amend and revise the Terms of Service policies. Once these updated policies are posted to the Ourowncandlecompany.com site, these revised terms will be in effect. We encourage you to check back periodically, if you are concerned about changes to our policies.
International Customers
Duties Taxes and Tariffs:
Please note that international customers are responsible for paying all relevant duties and taxes.
Returns:
Refunds on international orders do not include duties, taxes, tariffs or shipping charges. Unfortunately, we cannot offer free returns on international orders.
Exchanges:
We cannot offer merchandise exchanges on orders shipped internationally. If you need to exchange an item, please return the item and place a new order for your desired product.
Sales Tax
Ourowncandlecompany.com collects sales tax on all orders being shipped within the state of New York. Sales tax is calculated, based upon local New York sales tax. There is no tax collected on international orders or for orders shipped outside of the state of New York. Links to Third Party Sites Ourowncandlecompany.com may provide links to third party sites for your interest and convenience. The inclusion of these third party sites does not imply that we endorse these sites or companies or that we are responsible for the Content, Privacy Policies or Terms of Service of any linked site. We encourage you to read the Privacy Policies and Terms of Service of any sites that you visit.
Internet Fraud
To protect our customers from Internet fraud, Ourowncandlecompany.com reserves the right to refuse to ship orders submitted with untraceable or free email addresses or invalid phone numbers.
Contacting Us
Our Own Candle Company encourages you to contact us if you have any questions or concerns that were not addressed in this Terms of Service agreement. Also, we would love to hear from you with any questions, comments, or suggestions that you may have. Ourowncandlecompany.com reserves the right to use any such communications in any manner, including reproducing, disclosing, and publishing them without compensation to you. Your direct correspondence with Ourowncandlecompany.com signifies your approval to use your communications in any manner previously referenced. We read every e-mail and do our best to respond within 48 hours. Please email us at sales@ourowncandlecompany.com with any questions or comments that you may have. You may also call at (877) 726-6353.